At Sun Bear's, we take food safety seriously. Our freeze-dried fruits are packed to ensure maximum freshness and hygiene.

1. Eligibility for Returns

Due to food safety and hygiene reasons, we do not accept returns or exchanges for change of mind (e.g., "I don't like the taste").

However, you are eligible for a replacement or refund if:

• The item received is damaged (e.g., packaging handles broken, seal opened).

• The item is incorrect (wrong fruit type or quantity).

• The item is expired upon receipt.

2. The 7-Day Window

Please inspect your order immediately upon arrival. Any issues must be reported to our support team within 7 days of receiving the goods.

3. How to Request a Refund

If you meet the criteria above, please follow these steps:

1. Take Photos: Snap a clear photo of the damaged/incorrect item and the shipping label/Tracking number.

2. Contact Us: Email us at [info@sunbear.shop] or WhatsApp us at [+60 17-388 1198].

3. Resolution: We will review your case within 24-48 hours. If approved, we will issue a refund to your original payment method or ship a replacement pack immediately.

Note: Refunds typically take 5-10 business days to reflect in your bank account, depending on the payment gateway processing time.